Shared Services Center
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What is a Shared Service Center?

It is an IT solution that automates the processes of shared service centers (SSCs) in terms of exchange and processing of internal and group accounting, HR and business documents.

Why You Might Want to Create an SSC?

A shared service center is a company operating model in which common, repetitive auxiliary business processes are removed from each enterprise or structural subdivisions, and instead concentrated in a single center (SSC). That allows enterprises to focus their efforts on their core business activities.

To meet the requirements of Global Business Services, technology platforms must be utilized effectively. The integration of specialized tools and systems accelerates technological processes and significantly reduces errors. It also enables continuous monitoring and control of workflows, which not only ensures improved quality but also high transparency. This standardized and technologically accessible system makes it possible to achieve additional savings, for example through the automation of robotics processes.

Implementation of the SSC model allows to:

  • Concentrate company resources on solving core business tasks without losing its independence;
  • Significantly reduce costs for supporting transactional functionality;
  • Make the management system more transparent.


Measurable Financial Benefits:

  • Reduction of operating costs (reduced labor intensity of operations, reduced requirements for personnel qualification, organization of remote workplaces, flexible regulation of personnel load, reduced costs for management staff);
  • Savings due to reduced personnel costs (up to 93%);
  • Cost savings due to IT and infrastructure development.

Qualitative Business Benefits:

  • Unification of business processes;
  • Increased control, transparency of processes through centralization of unified corporate methodologies;
  • Reduction of personnel rotation risks;

Measurable Non-Financial Business Benefits:

  • Reduced time for information processing and documentation collection;
  • Improved data quality in accounting systems;
  • Establishing a foundation for improved control environment;

Perspectives and New Opportunities:

  • Increased scalability of functions in case of business expansion;
  • Centralization and regionalization of business functions;
  • Concentration on business development and promotion.

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